🚀 Early access open — sign up now and get your first week free.
Provavio replaces manual IT work with automated workflows connected directly to your Microsoft 365 tenant. Onboarding, offboarding, transfers, self-service, license intelligence and an AI-driven helpdesk — in one platform.
For IT teams, HR, and MSPs · 10 to 3000+ employees
24
Active
18
Licenses
4m
avg. setup
12
tasks open
Emma van den Berg
Product Designer
James Kowalski
Software Engineer
Sofia Martínez
Sales Executive
Liam Okafor
HR Manager
Security alert: impossible travel — 1 account
#4821 — AI auto-resolved: MFA reset for J. Kowalski
How it works
Sign in with Microsoft and grant Provavio access to your tenant. No data migration, no complex setup — typically done in under 30 minutes.
Define onboarding templates, SLA rules, routing logic, and license policies. Use the built-in defaults or tailor everything to your organisation.
From the first new hire to the first IT ticket, Provavio handles provisioning, helpdesk triage, license reclamation, and compliance — automatically.
The Platform
Wizard flow from welcome to fully configured. Automatic Entra ID account, licenses, Teams, SharePoint and Intune setup. Bulk upload via CSV.
Revoke access, set mail forwarding & auto-reply, transfer OneDrive to a successor. Full audit trail per action.
Promotions, department and role changes. Groups, Teams and department memberships are updated automatically.
Employees request licenses, groups and SharePoint access themselves. Approval workflow with optional auto-approval.
Detect risks via Microsoft Entra ID Risk Detection. Impossible travel, credential leaks and anomalous sign-ins.
Configurable templates per department or function, with conditional logic — like skipping Intune for contractors.
KPIs, Kanban pipeline and analytics. Average time-to-ready, open tasks and an activity log in one screen.
Continuous license usage monitoring. Detect waste, auto-reclaim idle seats and right-size your M365 spend.
AI-native ticketing with native M365 context — auto-triage, auto-resolve, SLA, knowledge base and Teams bot.
The only IT ticketing system with native Microsoft 365 intelligence built in. No loose integration — all M365 context, licenses, Entra ID risk score, and lifecycle flows are directly available with every ticket.
SLA
3d
M365 Context — live
License
M365 E3
Entra Risk
🟢 Low
Groups
4 active
Device
Compliant
MFA
✓ Active
Member since
Feb 14, 2024
Recent auto-resolved
Every ticket shares the same database as onboarding, offboarding, and transfers. A ticket for a new employee automatically starts the complete onboarding workflow.
When opening a ticket, the IT agent instantly sees: licenses, group memberships, Entra ID risk score, MFA status, and recent sign-in attempts.
Password reset, MFA reset, license assignment, group membership management — AI resolves these directly via the Graph API without agent intervention.
Employees send a message in Teams. The bot resolves it directly or creates a ticket. IT teams manage tickets from a Teams tab.
Employees simply email your helpdesk address. Provavio converts the thread into a ticket, auto-triages priority and category with AI, and keeps the full email thread attached.
Configurable SLAs by priority, business hours, and holidays. AI predicts which tickets will miss their deadline and escalates proactively.
First Contact Resolution, SLA compliance, customer satisfaction scores, agent workload, and AI-generated weekly briefings.
No AI slapped on top of a legacy system. Every feature is built AI-first, powered by full Microsoft 365 context.
AI reads every ticket and instantly assigns category, priority, type and the right team — no manual sorting.
Password resets, MFA resets, license assignments, group memberships — AI fixes them directly via Graph API.
'My new colleague can't log in' → AI detects onboarding issue and links directly to the onboarding module.
Employees chat in Teams. The bot resolves simple issues instantly or creates a ticket — no portal needed.
12 password resets in 30 minutes from one department? AI flags it as a possible phishing attack automatically.
Generates KB articles from resolved tickets. Surfaces relevant articles while a ticket is being typed — before it's submitted.
AI predicts which tickets will miss their deadline before it happens and escalates proactively.
'What was the last ticket from Sara?' or 'Show all P2 tickets since Monday' — answered in plain language.
Auto-generated Monday briefing with trends, top 3 problem areas, SLA performance and volume predictions.
Self-service portal
With AI suggestions as you type
Microsoft Teams
Bot resolves instantly or creates ticket
Email your helpdesk address — a ticket is created, AI-triaged, and tracked automatically
Phone
IT creates ticket on behalf of caller
Provavio Events
HR sync, security alerts, licenses
Security & Compliance
Detect risks before they become incidents. Provavio reads live signals from the Microsoft Entra ID Risk Detection API and provides a complete remediation workflow with alerts and audit trails.
Pricing
Identity modules per employee, helpdesk per IT agent. Start with a 14-day free trial — no credit card required.
Identity Platform — per employee
Onboarding, offboarding, transfers + Entra ID security
Catalog, access requests & approval workflows
M365 usage monitoring, waste detection & reclamation
Helpdesk — per IT-agent
IT ticketing, SLA, knowledge base & Teams integration
Auto-triage, auto-resolve, smart drafts & suggestions
Prices excl. VAT • 14-day free trial on signup
Identity volume discounts · 20% bundle discount with Helpdesk
—
1 – 50
10%
51 – 250
15%
251 – 1000
20%
1000+
We are constantly improving Provavio.
Employees request access to licenses, groups and SharePoint sites without involving IT.
Resources can be approved and provisioned instantly — no manual IT review needed.
Automatically revoke licenses, remove group memberships and disable accounts when someone leaves.
Smart suggestions for license assignment and template selection based on role and department patterns.
Fully sync employee lifecycle events automatically with AFAS, Exact, Youforce, and SAP HR systems.
Continuous monitoring and automatic reclamation of unused M365 seats. Right-size your entire tenant.
AI-native IT ticketing fully integrated with your M365 tenant — auto-triage, auto-resolve, Teams bot and more.